Operations Coordinator
Houston
Full Time
Mid Level
At Garage Door Services a Subsidiary of Windsor America, we do more than install and repair garage doors. We deliver dependable service that our customers can count on. Behind every successful installation and service call is a team that keeps schedules on track, customers informed, and technicians set up for success. We're looking for an organized, customer-focused Operations Coordinator who enjoys solving problems, staying one step ahead, and keeping multiple priorities moving. If you thrive in a fast-paced environment where every day is different, we'd love to meet you.
What You'll Do
• Coordinate daily schedules for service technicians and installation crews
• Dispatch technicians based on priority, location, and availability
• Answer customer calls and emails while providing exceptional customer service
• Create service, installation, and warranty work orders
• Process customer payments and assist with invoicing
• Follow up on estimates, proposals, and customer inquiries
• Maintain accurate customer records and dispatch documentation
• Monitor job progress and communicate scheduling changes with customers and technicians
• Maintain inventory levels and order parts and materials as needed
• Assist with monthly inventory counts and operational reporting
• Support office operations and provide backup for Customer Service and Dispatch during busy periods or team absences
What You'll Bring
• High school diploma or GED
• Two or more years of experience in operations, dispatching, customer service, office administration, or a related role
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and customer service skills
• Proficiency with Microsoft Office
• Ability to prioritize multiple responsibilities in a fast-paced environment
Preferred Qualifications
• Experience in the garage door, construction, home services, HVAC, plumbing, electrical, roofing, or a similar service industry
• Experience with ServiceTitan or another field service management software
• Dispatching and technician scheduling experience
• Inventory management experience
• Experience processing invoices, payments, or accounts receivable
What We Offer
• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life and disability insurance
• Ongoing training and career growth opportunities
• A supportive team where your contributions make a difference
Equal Opportunity Employer
Garage Door Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with respect. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified applicants throughout the hiring process.
• Coordinate daily schedules for service technicians and installation crews
• Dispatch technicians based on priority, location, and availability
• Answer customer calls and emails while providing exceptional customer service
• Create service, installation, and warranty work orders
• Process customer payments and assist with invoicing
• Follow up on estimates, proposals, and customer inquiries
• Maintain accurate customer records and dispatch documentation
• Monitor job progress and communicate scheduling changes with customers and technicians
• Maintain inventory levels and order parts and materials as needed
• Assist with monthly inventory counts and operational reporting
• Support office operations and provide backup for Customer Service and Dispatch during busy periods or team absences
What You'll Bring
• High school diploma or GED
• Two or more years of experience in operations, dispatching, customer service, office administration, or a related role
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and customer service skills
• Proficiency with Microsoft Office
• Ability to prioritize multiple responsibilities in a fast-paced environment
Preferred Qualifications
• Experience in the garage door, construction, home services, HVAC, plumbing, electrical, roofing, or a similar service industry
• Experience with ServiceTitan or another field service management software
• Dispatching and technician scheduling experience
• Inventory management experience
• Experience processing invoices, payments, or accounts receivable
What We Offer
• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company-paid life and disability insurance
• Ongoing training and career growth opportunities
• A supportive team where your contributions make a difference
Equal Opportunity Employer
Garage Door Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with respect. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified applicants throughout the hiring process.
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