Dispatcher
Why Us:
At Jacobs Overhead Door, we are more than just a service company. We are a team built on trust, collaboration, and growth. With a strong reputation for quality service and customer care, we are committed to building careers, not just filling jobs. Joining our team means becoming part of a company that values teamwork, operational excellence, and professional development. We promote from within, invest in training, and support each team member’s success as the company continues to grow.
Could this Be for You:
What if your work could help keep an entire branch running smoothly? As a Dispatcher/Scheduler, you will coordinate daily service schedules, keep homeowners and builders informed, and ensure technicians have the information and materials they need to succeed. You will help solve scheduling challenges before they become problems and play a key role in keeping operations organized and efficient. If you thrive on communication, organization, and taking ownership, this is a role where you will see the difference you make every day.
You Will be Trusted To:
- Coordinate daily and weekly service schedules and routes in ServiceTitan
- Confirm site readiness and materials availability to keep jobs moving forward
- Maintain accurate tickets, notes, and customer updates while providing clear ETAs
- Coordinate closely with warehouse and field teams to support smooth operations
- Communicate proactively with customers, builders, and technicians
- Assist with reporting, follow up tasks, and supporting branch efficiency during busy periods
You Qualify with:
- 1 to 2 years of dispatch or scheduling experience
- Strong phone presence and customer communication skills
- Proficiency with dispatch software, data tracking, and collaboration tools
- Ability to stay calm under pressure while remaining highly organized and detail oriented
- Strong problem solving skills and a team oriented mindset
- High school diploma or equivalent
Additional Success:
- Experience with ServiceTitan, Excel or Google Sheets, Outlook, and Teams
- Bilingual in English and Spanish
- Prior dispatch experience in garage doors or related trades such as HVAC, electrical, or plumbing
- Knowledge of garage door systems or field service environments
- KPI driven mindset and ability to support operational efficiency
Our Investment in You:
- Competitive pay
- Full benefits package including medical, dental, vision, paid time off, holidays, and a 401(k) with company match
- Opportunities for growth through training, mentorship, and career development
- Life and disability insurance for added peace of mind
- A workplace where your contributions truly matter
Equal Opportunity Employer:
Jacobs Overhead Door is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.