Customer Service Representative
Houston, TX
Full Time
Garage Door Services Houston Location
Entry Level
At Garage Door Services, a subsidiary of Windsor America, we are more than a company that installs and repairs doors. We are a trusted partner for families and businesses across Houston, Texas. Our reputation is built on reliability, craftsmanship, and service that goes above and beyond. As a Customer Service Representative, you will be at the heart of it all, connecting with clients, solving problems, and creating seamless experiences. If you want to be part of a team that values your skills, supports your growth, and takes pride in every project, this could be the place for you.
Could this Be For You:
As the voice of Garage Door Services, you set the tone for every customer interaction. You thrive on helping people, staying organized, and responding with urgency and care. Every call, email, or ticket you handle shapes the customer’s experience, turning challenges into solutions and questions into confidence. If you enjoy problem-solving, communicating with clarity, and representing a company that truly stands out, this is where you can shine.
You Will Be Trusted To:
- Accurately enter tickets, purchase orders, and customer data
- Communicate effectively with customers, builders, and team members
- Solve problems in real time while staying within company policies
- Identify whether issues are our responsibility or third-party or trade-related
- Explain solutions clearly, protecting both customer trust and company interests
- High school diploma or equivalent
- 1 to 2 years of customer service experience in a professional or industry-related environment
- Typing 50–60 words per minute with accurate data entry skills
- Clear and professional communication skills
- Dependable with consistent attendance and ability to follow processes
- Reliable transportation; must work on-site (not remote or hybrid)
- At least 1 year of customer service experience in a related industry (home services, garage doors, plumbing, HVAC, electrical, roofing, construction/building supply, or auto parts)
- Familiarity with scheduling and dispatch systems
- Experience supporting field service teams
- Knowledge of garage door products and services
- Competitive pay
- Full benefits package including medical, dental, vision, paid time off, holidays, and a 401(k) with company match
- Opportunities for growth with training, mentorship, and a clear career path
- Life and disability insurance for added peace of mind
- A workplace where your contributions truly matter
Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.
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